It's frustrating in the extreme when a platform won't sync! Luckily, we have a quick fix you can try, and a support team ready to leap into action if more troubleshooting has needed.
What you can do:
While we know that the following request has reached the level of IT cliché, we are going to ask you to do it anyway, because it so often solves problems.
Ready? Okay. We'll need you to try resetting the link between ScribeCount and the affected platform, in a very specific order.
- Disable the platform on the ScribeCount settings screen
- Open a new tab and go to the platform, itself
- Log out of the platform
- Go back to ScribeCount settings and re-enable the platform
- Follow the "Go to login" link to re-login to the platform
Please follow this steps:
- Log in to All Platforms:
- Use the same browser where the extension is installed.
- Sync All Platforms:
- Click the SC icon in your browser toolbar.
- Select the ‘Sync All Platforms’ option as shown in the image below.
Once done, your accounts should link successfully. Please give this a try and let me know if you encounter any issues or have further questions. I’m happy to help!
If everything is resolved, great! If not, send us a ticket, either here or by emailing support@scribecount.com, to explain the issue, and our support team will get to work fixing the issue!