Account Setup

Folder for articles on setting up your account and troubleshooting platform issues.

Waiting for Login
Are some of your platforms stuck at "Waiting for Login"? Luckily, there is a quick fix: simply click on the "Go to login" link to go...
Sun, 7 Feb, 2021 at 6:36 PM
Platform Not Syncing
It's frustrating in the extreme when a platform won't sync! Luckily, we have a quick fix you can try, and a support team ready to leap into action i...
Sun, 7 Feb, 2021 at 10:58 AM
Help! My data isn't accurate!
Well, phooey. Inaccurate data is absolutely not what you want, and we want to get that solved as quickly as possible. For this issue, please send us a ticke...
Sun, 7 Feb, 2021 at 11:04 AM
Preorders
You put up a preorder and you want to track how many copies are selling day to day...but it's not showing on ScribeCount.  Long story short, we are ...
Sun, 7 Feb, 2021 at 11:08 AM
Billing
How Does Our Tiered Pricing Work? We have a tiered pricing structure at ScribeCount, which is based on a 2-month delay. In other words the charge you r...
Thu, 1 Apr, 2021 at 11:21 AM
BookFunnel Authentication Key
https://authors.bookfunnel.com/help/send-sales-data-to-scribecount/ Step 1: Add your sales platform to BookFunnel If you’ve already added your sales platf...
Tue, 1 Aug, 2023 at 12:04 PM