Well, phooey. Inaccurate data is absolutely not what you want, and we want to get that solved as quickly as possible. For this issue, please send us a ticket.
Specific information regarding the discrepancy (exact numbers from the platform versus what is showing on ScribeCount) will help us track down the root of the problem quickly. You can attach screenshots to your ticket, or you can provide numbers if you would prefer not to give screenshots. Once we receive your ticket, our support team will get to work figuring out the root of the issue and getting any snarls straightened out so you can be absolutely sure of your numbers every time you log in!